Privacy Policy
Baby Sleep Collective
Last updated: 29 October 2026
Your family's privacy matters to Baby Sleep Collective.
We understand that seeking sleep support involves sharing personal information about your child and family. This policy explains how we collect, use, store and handle that information.
1. Information we collect
Depending on your interactions with us, we may collect
Your name, email address, phone number and booking details.
Information from enquiries, questionnaires and intake forms.
Your child's age, sleep patterns, routines and relevant family circumstances.
Information about your child's health, feeding, growth and development where relevant to sleep support.
Sleep logs, consultation notes, written strategies and service communications.
Information required for payments, administration and business records.
We aim to collect only information reasonably necessary for our services and business operations.
2. How we collect information
We collect information when you contact us, make a booking, complete a form, attend a consultation, submit sleep logs or communicate with us.
Our website and booking systems may also collect technical information through cookies and similar technologies.
3. How we use information
We use personal information to
Respond to enquiries and manage bookings.
Process payments and administer services.
Understand your family's circumstances.
Prepare personalised sleep guidance and written strategies.
Review sleep logs and deliver follow-up support.
Send necessary confirmations, reminders and service communications.
Maintain relevant client records if your family returns.
Meet applicable legal, financial and administrative obligations.
We do not sell personal information.
4. Children's and sensitive information
Our services may involve collecting sensitive information about a child's health, feeding, development and wellbeing.
We request this information where relevant to providing appropriate sleep guidance or identifying circumstances that may require professional assessment.
Where required, we seek consent from a parent or legal guardian before collecting or using sensitive information.
Please only provide information you are authorised to share.
5. Service providers
We use third-party services to operate Baby Sleep Collective, including
Ivorey.io for client management, forms, bookings and communications.
Stripe for payment processing.
Google Meet for virtual consultations.
Email services for business and client communications.
Google Drive for storing client documents and records.
Client records may also be stored in Ivorey.io.
These providers may process personal information as necessary to deliver their services. Some providers may store or process information outside Australia.
We take reasonable steps to manage the privacy and security risks associated with the services we use.
6. Storage and security
Client information is primarily managed through Ivorey.io and Google Drive.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
Access is limited to legitimate business purposes.
No method of electronic storage or transmission can be guaranteed completely secure.
7. Retaining client records
We may retain relevant records after a service ends to support continuity if your family returns, respond to enquiries and meet applicable business or legal obligations.
We review retained information and take reasonable steps to delete or de-identify personal information that is no longer needed, where required by law.
You may contact us to ask about information we hold or request its deletion. We will consider requests in accordance with applicable legal requirements.
8. Marketing emails
When you book a service, we use your contact details to send necessary service communications.
We may also send occasional sleep tips, resources and information about our services where we have valid marketing consent or another lawful basis.
You do not need to subscribe to marketing emails to purchase a service.
Marketing emails will identify Baby Sleep Collective and include a way to unsubscribe. You can also request removal from marketing communications by emailing us.
9. Cookies and website technologies
Our website and booking pages may use cookies and similar technologies for essential functions, forms, bookings and website performance.
Third-party tools integrated with our website may also collect technical information.
We will update this policy as necessary to reflect the technologies and tracking tools used on our website.
10. Accessing and correcting information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We will consider requests in accordance with applicable privacy requirements.
11. Privacy enquiries and complaints
If you have a question, wish to access or correct information, or have a concern about how information has been handled, please email [email protected].
We'll review your enquiry or complaint and aim to respond within 30 days.
If you're dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where applicable.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.
The current version will be available on our website.
13. Contact
Baby Sleep Collective
An evidence-informed infant and child sleep consultancy supporting families in Australia and internationally.
Based in Yamba, NSW.
Connect
For general enquiries or questions about working together.
[email protected]
© 2026 Baby Sleep Collective. All rights reserved.