Terms and Conditions
Baby Sleep Collective
Last updated: 29 October 2026
Thank you for choosing Baby Sleep Collective. These Terms & Conditions explain our booking, payment, cancellation and service arrangements.
Please read them before booking. If you have any questions, contact us at [email protected]
1. Our Services
The Family Sleep Strategy — $497 AUD
A personalised virtual sleep support service for families with children aged 0–4 years, including:
A detailed pre-consultation questionnaire and 60-minute virtual consultation.
A personalised written Family Sleep Strategy, with the expected delivery date confirmed during the consultation.
A 30-minute kick-off call.
Two weeks of guided implementation support from an agreed start date.
Four 20-minute follow-up calls, generally two per week.
Review of two to three days of sleep logs before each follow-up call.
One brief clarification email between strategy delivery and implementation.
A final written next-step summary.
Sleep Advice Consultation — $197 AUD
A 60-minute virtual consultation, short pre-consultation questionnaire, personalised verbal guidance and brief written next steps.
This service does not include a personalised written sleep strategy or ongoing implementation support.
2. Booking and payment
All prices are in Australian dollars.
Full payment is required at booking unless otherwise agreed in writing. Your booking is confirmed once payment has been successfully processed.
You'll receive appointment details and relevant next steps by email.
For The Family Sleep Strategy, you'll also receive a detailed intake questionnaire and service agreement for electronic signature. Please complete these before your consultation.
3. Rescheduling appointments
Family Sleep Strategy — initial consultation
Please provide at least 48 hours' notice if you need to reschedule. With sufficient notice, we'll arrange another available appointment.
Family Sleep Strategy — follow-up calls
Please provide at least 24 hours' notice wherever possible. We'll make reasonable efforts to arrange another appointment within your agreed two-week support period, subject to availability.
A missed or short-notice cancelled call may count as used after considering the circumstances. Rescheduling does not automatically extend the support period.
Sleep Advice Consultation
Please provide at least 48 hours' notice if you need to reschedule. With sufficient notice, we'll arrange another available appointment.
Unexpected circumstances
If illness, a family emergency or another unexpected event affects an appointment, please contact us as soon as possible. We'll consider the circumstances and discuss the available options.
If you miss an appointment without notice, we'll consider the circumstances and services already provided before determining whether another appointment or refund is appropriate.
4. Cancellations and refunds
For a change-of-mind cancellation, we'll assess any refund fairly, considering the timing and reason for cancellation, services already provided, work reasonably completed and costs reasonably incurred.
For The Family Sleep Strategy, this may include consultation preparation, the initial consultation, preparation and delivery of the written strategy, the kick-off call and implementation support already provided.
For the Sleep Advice Consultation, this may include consultation preparation, the consultation and brief written next steps.
We'll explain any proposed deductions and refund clearly.
If Baby Sleep Collective needs to cancel a service and cannot provide an appropriate alternative, we'll discuss the available remedies, including a refund where required.
Nothing in these terms excludes, restricts or modifies your rights or remedies under Australian Consumer Law. If a service fails to meet an applicable consumer guarantee, your statutory rights apply regardless of our change-of-mind cancellation arrangements.
5. Family Sleep Strategy implementation
We recommend beginning implementation within 14 calendar days of receiving your written strategy, following your kick-off call.
Together, we'll agree on a start date when your family can commit to two relatively settled weeks.
Unless otherwise agreed in writing, implementation must commence within 60 calendar days of strategy delivery.
If you're unable to begin within this period, please contact us before the deadline to discuss your circumstances.
Where implementation has not commenced within 60 days and no alternative has been agreed, unused implementation support may expire. Before making that decision, we'll consider the reasons for the delay, whether Baby Sleep Collective contributed to it, and applicable consumer rights.
Once implementation begins, the agreed support period runs for 14 calendar days. Unused follow-up calls do not automatically extend this period.
If substantial strategy updates are needed because your child's circumstances have changed, any additional fee will be explained and agreed before work begins.
6. Support boundaries
Support is limited to the inclusions of the service purchased.
The Family Sleep Strategy does not include unlimited messaging, daily inbox support, same-day troubleshooting, full strategy rewrites, specialist feeding plans, support for additional children unless agreed, or ongoing support beyond the agreed period.
Additional support may be available by separate agreement.
7. Health, safety and outcomes
Baby Sleep Collective provides sleep education and behavioural guidance. Our services do not replace medical advice, diagnosis or treatment.
Parents and caregivers remain responsible for their child's care, supervision and safe sleep environment.
If health, feeding, breathing, developmental or safety concerns arise, we may recommend advice from an appropriately qualified health professional and may need to pause or adapt sleep guidance.
Any effect on remaining paid services will be discussed fairly, taking account of the circumstances and applicable consumer rights.
Every child and family is different. Specific sleep outcomes or timeframes cannot be guaranteed.
8. Privacy and communications
We use personal information to manage bookings and provide services, as described in our Privacy Policy.
Booking confirmations, reminders and other necessary service communications may be sent using the contact details you provide.
Marketing communications are separate and will only be sent where we have valid consent or another lawful basis. You may unsubscribe from marketing emails at any time.
9. Changes and concerns
If you have concerns about your service, please contact us so we can discuss them.
We may update these Terms & Conditions from time to time. Changes will not retrospectively alter an existing booking without an appropriate legal basis or agreement.
10. Contact
Baby Sleep Collective
An evidence-informed infant and child sleep consultancy supporting families in Australia and internationally.
Based in Yamba, NSW.
Connect
For general enquiries or questions about working together.
[email protected]
© 2026 Baby Sleep Collective. All rights reserved.